Refund policy

Overview

At Cheap Sleeping Tablets, we do our best to make sure that you are satisfied with the product(s) you have ordered. If you are not entirely satisfied, please read the details of our refund policy below. An item may qualify for a return within the applicable return time frame if it fulfils one or more of the following circumstances:

  • Your order contains broken or damaged parts
  • The quality of the products is in some way inferior
  • The items are different from what was ordered

We strongly advise that all items are checked at the time of delivery. Customers are expected to contact us promptly if there is a problem. Please note that if damage happened after delivery was made and is not due to the courier service, a request for refund may not be lodged.

Return policy

To request a refund, customers should simply contact customer care online. Customers need to liaise with one of our customer support staff so we can confirm your order details and the reason for return. Arrangements also need to be made for the order to be sent back to us. Please ensure that items are properly packaged and we recommend returning all items with a reputable courier service. Our customer service personnel can further advise.

Refund policy

We strive to ensure that the items you order are delivered according to your requirements. However, if there is a problem with your order, please notify customer support immediately or within 7 days of receiving the items. Please note that we cannot process a request for refund if you do not notify us of the issue within 7 days. Request for refunds are investigated by our team and we reserve the right to issue refunds entirely at our own discretion.

Customers are advised to carefully provide us with accurate and current account details such as name and delivery address. We cannot approve a refund if incorrect customer details have been submitted. If your order has not arrived on the anticipated date, please allow a few extra days. Delays with orders may be the result of circumstances beyond our control. For example, late deliveries from suppliers, postal service issues or abnormally high volumes of orders can lead to delays.

Cancellation policy

Upon placing an order, if you decide to cancel it, you can do so by contacting our customer care department. Orders are usually dispatched within 24 hours. If your order has already been sent, cancellations are considered as returns whereby the processes involved in our returns policy apply.

Chargeback policy

Chargebacks are not permitted under any circumstances. Our customer support team is available if you have any problems with your order. We have the right to prohibit/block an account if a chargeback is issued.

Contact us

If you would like to submit a request for return or have any further questions, please contact us. We appreciate customer feedback and use it to continuously improve the quality of our service. Our customer support team is available on a 24/7 basis to answer any questions you may have.

Published: 20 February 2021
Review Due: February 2022

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